SSL VPN - Instructions 

These instructions are intended to facilitate anyone who wishes to use SSLVPN for RDP and SSH connections to internal resources from wireless and off-campus locations.

How to Request Access to SSL VPN

  1. Log a ticket using the Service Desk Ticketing System
    1. Log the ticket under Wifi & Network > Remote Access > VPN >new request
    2. Give the following information:

      (i) IP address of your PC or the system or service you wish to access off-campus.

      To find your IP address on a windows      To find your IP address on a MAC

      (ii) MAC address of your PC or the system or service you wish to access off-campus.

      To find your MAC address on windows and MAC devices

      (iii) Access method required (SSH/ RDP / Other)

          (iv)The name of the staff member requiring the access.

          (v) Email address of the staff member.

          (vi) NUI Galway Staff ID

          (vii) Operating system of the off- campus devices that will be used to access the resources.

    4.   Ensure that your PC/laptop meet ISS security requirements to allow the VPN service to be installed on your computer.

Logging on to SSL VPN

    1. Connect to, select the appropriate realm and logon with UDS username and password

    2. The SSL toolbar will be displayed in top right hand corner

    3. Once logged on, you will see a screen similar to the layout below depending on the resources you have requested. If your account has been configured for RDP access you will see either a Terminal Session window or html5 window. If you have no RDP or SSH requirements, the html5 window or Terminal sessions windows will not be visible. The number of entries in the Terminal Sessions\html5 window will depend on the number of resources you have requested access to.

      NUIG SSL VPN Homepage
    4. If you have Terminal Sessions enabled the servers which are enabled will be listed as in the screenshot below with your id. Click on this link will call the native RDP client on your laptop but will only work for windows clients. If you require access from a MAC or Linux device you will need to use the htlm5 session as described from point 7 on.

      VPN Terminal Session Connection

    5. Click on the RDP link and you will be asked to install the Pulse Application launcher.
    6. Download the installer and then click on the Open URL: Pulse application launcher, this will bring you to the VM\server.

      Open Pulse Application

    7. Clicking on a link in the htlm5 window and you will connect via a browser to the specified resource.  RDP and SSH over html5 is built on Apache Guacamole ( 

    8. ‌Click on the home button to close RDP connection

    9. You may be presented with this screen, if so click on home.

    10. The specific user guide relating to our use of Apache Guacamole is located This covers general functions covering SSH and RDP and has further information on the guacamole menu.

RDP - Instructions

Transfer file up to the server you have connected to via RDP.

  1. While connected to the RDP session, Select CTRL-Alt-Shift to bring up Guacamole menu as below.

  2. Click shared drive on this window

  3. Click Upload file and browse to the location of the file you want to copy to the remote server

  4. A progress bar will appear in the bottom Left hand corner of the screen

  5. Select CTRL-ALT-Shift again to close Control window

  6. Open file manager on the remote server and you will notice a new drive called GuacamoleRDP and the file you have uploaded will be in this drive.

    WARNING: This storage is only temporary. If you disconnect from the RDP session, the next time you connect the file will no longer be in the Guacamole RDP folder.

  7. Copy the file from the Guacamole folder to another location on server.

Transfer file from RDP server to local desktop

  1. Open file manager on remote server and double click Guacamole RDP drive to show downloads folder

  2. Copy the file you wish to transfer into this folder

  3. Note the file transfers window in bottom right hand of screen

  4. Double click on link

  5. File is downloaded to local PC through browser and saved in download directory set up on the browser.

SSH - Instructions

Upload file to SSH resource.

  1. Connect and log into SSH server resource

  2. Select ctrl-alt-shift to bring up guacamole menu and click on device button for server directory

  3. Navigate to directory on SSH server you wish to drop file into

  4. Click upload files and browse to local pc directory

  5. File transfers window in bottom right hand corner records activity and notifies when upload is complete

  6. Select ctrl-alt-shift to close menu

  7. Check server & file will be in the specified directory

Download file from SSH resource

  1. Select ctrl-alt-shift to bring up guacamole menu

  2. Select device and browse to source directory on SSH resource

  3. Double click on file, file transfers window creates a link

  4. Double click this link and file downloads into default browser directory

Copy Text To and From Remote Computer

Copy text from Remote Computer to Local Computer using clipboard

  1. Connect to the remote machine using the html5 SSL link on your profile.
  2. Open the application you wish to copy text from.

    RCtoLC Text to Copy
  3. Copy the text using the normal File, Copy  menu bar to the Notepad application on the remote computer.
  4. Press ctrl-alt-shift on the remote computer RDP connection to bring up Guacamole menu. The text just copied will appear in the clipboard in this window.

    RCtoLC Remote Clipboard
  5. Highlight the text within the clipboard window and copy. The text will now be in the clipboard of the local computer and can be pasted in the normal way to a local application.

Copy text from Local Computer to Remote Computer using Clipboard

  1. On the local machine, copy the required data to the local clipboard.

    LCtoRCLocal Clipboard
  2. Connect to the remote computer using the htlm5 link in the profile
  3. On the remote computer, ctrl-alt-shift to bring up Guacamole menu
  4. Click into clipboard and paste text

    ‌‌LCtoRC Remote Clipboard
  5. Close Guacamole menu by pressing ctrl-alt-shift
  6. Go to required application on remote server, in this case notepad, and paste as normal

    LCtoRC Remote Clipboard Notepad

PC Configuration and Setup for VPN

Setting up Admin Rights on your PC

  1. Open File Explorer on your Taskbar
    File Explorer

  2. Click on This PC or My Computer, and then double-click on the NUI Galway Applications folder
    NUI Galway Applications folder

  3. Double-click on ISS Utilities
    ISS Utilities

  4. Double-click on Give me Admin Rights
    Give Me Admin Rights

This will give the logged in user Admin rights to that PC.

Firewall Settings

  1. In the seach box beside the start button type: Firewall.cpl
    Search Firewall.cpl
  2. Press Enter, this will open the Windows Defender Firewall

  3. In the left-hand column click on Turn Windows Defender Firewall on or off
    Turn Windows Defender Firewall on or Off

  4. There should be 3 options. Ensure that Turn off Windows Defender Firewall (not recommended) is selected for each option and click OK
    Turn off Windows Defender Firewall


It is good practice to reboot your PC once a week.
To reboot your PC from a VPN connection:

  1. Close all programs so that you have no open windows or applications
  2. Press ALT-F4 and a Shutdown window should appear
  3. Select Restart from the drop-down menu and click OK

The PC should reboot.


Please logout from the PC after each VPN session.
To logout of of your PC from a VPN connection:

  1. Close all the programs so that you have no open windows or applications
  2. Press ALT-F4 and a Shutdown window should appear
  3. Select Log off or Sign Out from the drop-down menu and click OK

PC should log out.