Access Checklist

1. Check Java version

To identify the Java version on your computer, please follow the directions below:

  1. Click Start     
  2. Select Control Panel     
  3. Select Programs - Note: This step is necessary for only a few computers     
  4. Click Programs and Features     
  5. The installed Java version(s) are listed     

You need to have Java V6 Update 25 (V6.0.25)

If you do not have this version, please proceed to Java Fix below.

2. Java Fix

The ISS have developed a Java Fix on Zenworks, this will remove your current version and then install Java V6 Update 25. Please follow the steps below for this:

1. Click on the start (Windows) button on the left of your screen     

2. In the search field type in Zenworks   

 

3. Click on Zenworks Application Window

4. Once the Zenworks window opens, double click on the icon for Java Fix

This will uninstall the current version of Java and install Java V6 Update 25 which is the one you need.

3. Check Pop-up Blocker 

To ensure Back Office functions properly, Pop-up Blockers must be disabled. Please follow the instructions below to check and disable Pop-up Blockers. 

1. Open Internet Explorer, go to the toolbar along the top of the screen, click on "Tools".  From the drop-down menu click on  "Internet Options"

2. When the "Internet Options" window opens,  click on the "Privacy" tab

3. Un-tick the option for "Turn on Pop-up Blocker"

 4. Click OK

4. Check SSL/TLS

1. Open Internet Explorer, go to the toolbar along the top of the screen, click on "Tools".  From the drop-down menu click on  "Internet Options"

2. Click on the "Advanced" tab

3. Scroll to the bottom and ensure that ALL the "SSL" and "TLS" boxes are ticked

4. Click Apply - otherwise any changes made will be discarded

5. Click OK