Access Checklist

1. Java Fix

The ISS has developed a Java Fix on Zenworks, this will remove your current version and then install the correct version of Java. Please follow the steps below for this:

IMPORTANT

Before you start the install process:

  • Please close ALL Internet Brower sessions
  • Please close ALL other application
  • Ensure ALL Java sessions are closed.

Windows 7;

  1. Open windows explorer and click on Computer. On the right-hand window, click on  NUI Galway Applications System Folder.
  2. Double-click on CoreV28 Java install.
  3. ‌Once you double click the icon, the installer starts after a short delay of up to one minute.  Once complete you will get a confirmation message.

Windows 10;

  1. Open windows explorer and click on This PC. On the right-hand window, click on  NUI Galway Applications Folder.
  2. Double-click on CoreV28 Java install.

  3. Once you double click the icon, the installer starts after a short delay of up to one minute.  Once complete you will get a confirmation message.

2. Check Pop-up Blocker 

To ensure Back Office functions properly, Pop-up Blockers must be disabled. Please follow the instructions below to check and disable Pop-up Blockers. 

1. Open Internet Explorer, go to the toolbar along the top of the screen, click on "Tools".  From the drop-down menu click on  "Internet Options"

2. When the "Internet Options" window opens,  click on the "Privacy" tab

3. Un-tick the option for "Turn on Pop-up Blocker"

 4. Click OK

3. Check SSL/TLS

1. Open Internet Explorer, go to the toolbar along the top of the screen, click on "Tools".  From the drop-down menu click on  "Internet Options"

2. Click on the "Advanced" tab

3. Scroll to the bottom and ensure that ALL the "SSL" and "TLS" boxes are ticked

4. Click Apply - otherwise any changes made will be discarded

5. Click OK