Student Records (Quercus) - Back Office does not work with Mozilla Firefox or Google Chrome. 

The recommended browser for this is:

  • Internet Explorer 7, with Java version 6, update 25 (V6.0.250)        or
  • Internet Explorer 11, with Java version 8, update 171 (V8.0.171)

Access Student Records (Quercus) Back Office

Off-Campus

  1. Access Remote Apps using the Client.

  2. When prompted, enter your Campus Account (Office 365) credentials (e.g.  0123456s@nuigalway.ie & Campus Account password). 



    Your O365 account uses 
    Multi-Factor Authentication (MFA) and you will be prompted to verify via text, authenticator app, or call me
  3. Once connected to Remote Apps, click the Student Records (Quercus) Back Office icon.


  4. At the Student Records (Quercus) Back Office login screen enter your Username, staff ID number (e.g. 0123456s) and your Quercus Back Office password.

On-Campus

 Student Records (Quercus) - Back Office does not work with Mozilla Firefox or Google Chrome. 

The recommended browser for this is:

  • Internet Explorer 7, with Java version 6, update 25 (V6.0.250)        or
  • Internet Explorer 11, with Java version 8, update 171 (V8.0.171)
  1. From PC connected to the wired network, open Internet Explorer.
  2. Click here for the Student Records System (Quercus) Back Office
  3. At the Student Records (Quercus) Back Office login screen enter your login credentials
       Username, staff ID number (e.g. 0123456s)
       Student Records System (Quercus) Back Office password
       Database is student
Help & Support

Forgotten your Campus Account password

To reset your Campus Account password you can contact the Library & IT Service desk.

Multi-factor Authentication (MFA)

Multi-factor Authentication (MAF) information is available online.

To reset your  Multi-factor Authentication (MFA) you can contact the Library & IT Service desk.

Forgotten your Student Records (Quercus) Web Portal Password

To reset your Student Records System (Quercus) Web Portal password you can contact the Library & IT Service desk.

Access Checklist

1. Java Fix

The ISS has developed a Java Fix on Zenworks, this will remove your current version and then install the correct version of Java. Please follow the steps below for this:

IMPORTANT

Before you start the install process:

  • Please close ALL Internet Brower sessions
  • Please close ALL other application
  • Ensure ALL Java sessions are closed.

Windows 10;

  1. Open windows explorer and click on This PC. On the right-hand window, click on  NUI Galway Applications Folder.

  2. Double-click on ISS Utilities icon.
  3. D‌ouble-click the Java Fix icon.
  4. Once you double click the icon, the installer starts after a short delay of up to one minute.  Once complete you will get a confirmation message.

2. Check Pop-up Blocker 

To ensure Back Office functions properly, Pop-up Blockers must be disabled. Please follow the instructions below to check and disable Pop-up Blockers. 

1. Open Internet Explorer, go to the toolbar along the top of the screen, click on "Tools".  From the drop-down menu click on  "Internet Options"

2. When the "Internet Options" window opens,  click on the "Privacy" tab

3. Un-tick the option for "Turn on Pop-up Blocker"

 4. Click OK

3. Check SSL/TLS

1. Open Internet Explorer, go to the toolbar along the top of the screen, click on "Tools".  From the drop-down menu click on  "Internet Options"

2. Click on the "Advanced" tab

3. Scroll to the bottom and ensure that ALL the "SSL" and "TLS" boxes are ticked

4. Click Apply - otherwise any changes made will be discarded

5. Click OK

4.  Discoverer Extra Settings

  1. Open Internet Explorer. Login to Discoverer.
  2. Once logged into Discoverer. Under Tools, please select options.
  3. On the Options dialog box, under the Advanced tab, please ensure that "Disable fan-trap detection" is ticked.
  4. Another important setting that may impact large reports is the "Limit retrieved query data" setting which limits the rows returned. This can be found under the Query Governor tab under the same Options dialog box.