Username and Passwords

Please review all information in this section before contacting the helpdesk. If you continue to have problems logging on to ICT facilities, please email

How do I get my log-in Username and Passwords?

For security reasons we do not advertise what password are set to.  At the start of the academic year you will receive a text to your mobile phone with the format of what your password is set to.

For access to eduroam, Moodle (e-learning platform), Library (St. Angela's College), PC Suites, Photocoping and Printing;
Your default email credentials are:
Username:         studentID#
Password hint:   begins with zZ_ _ _ _ _ _ _ _ (unless you have changed your password)

For access to Office 365 (email)
Your default email credentials are:
Password hint:   begins with zZ_ _ _ _ _ _ _ _ (unless you have changed your password)

For access to Registration Updaing and Exam Results;
Your default credentials are:
Username:         studentID#
Password hint:   _ _ _ _ x y _ _ _ _

Your password to access the Registration Updating and Exam Results will be indicated in an email from the Registrars Office at the start of the academic year. You have the ability to change your other passwords and we encourage all students to do so. Please see the next question Resetting my Password? for details of how to do this. 

Resetting and Changing my Password

Please note, the password credentials for Registration / Registration Updating / Exam Results will not change. If you have difficulty accessing these facilities, please email 

All other ICT facilities:

Your Student Password is the password you use for logging into the College Devices, Cloud Portal and Moodle.
It is separate to your Registration, Exams password and the NUI Galway Library system.

We strongly advise you to change this password.

The password must contain 8 characters including: Uppercase and lowercase letters and number’s. i.e. dC8390UB meets the criteria for a strong password.

Cloud Password Reset
Log into the cloud portal:
Click the settings icon in the upper right hand corner:

Click on “Change your password

Enter your old password and enter your new password (enter the new password twice) and click "submit".

Once you have changed your password you will be requested to log back in using your new password, please log in.

On Campus reset

  • Log into any device on campus.
  • Once logged in press ctrl-alt-del together on your keyboard
  • Select “Change Password

Enter your old password followed by your new password twice then click the arrow (highlighted button below).

I forgot my Password. What should I do?

If you have forgotten your password please follow these instructions.
Got to the following url:

Enter your email address and click "Next".

At the next section click “Forgot my password

Fill out the details shown and click "Next"

Select “I forgot my password” and click "Next"

Select “Text my mobile phone” and check that the last 2 digits of your phone number are correct.
Enter your phone number and click “TEXT”
You will recieve a verification code to your mobile number within 15mins (usually within 1 minute)

This is an example of a verification code that will be text to you:

Enter the verification code and click "Next"

Enter your new password remember the password must be 8 characters long and contain uppercase, lowercase letters and numbers.

To complete the process, click "Finish".
Your password has now been reset and you can log into College Devices, Cloud Portal and Moodle.

If the above does not work please contact:

College WiFi

How do I access the College WiFi (eduroam)?

What is eduroam?
eduroam is a service that allows roaming research and educational users to more easily obtain wireless network access at participating sites. When attaching to the eduroam wireless network at the visited site users will be prompted to authenticate and should provide the credentials that they use at their home site. The user is then authenticated against an authentication server at their home site, and if authentication succeeds the user is granted wireless network access.
Further information on eduroam is available from the national eduroam site for Ireland, which identifies eduroam sites in Ireland, and from the central eduroam service website, which identifies eduroam sites worldwide. See for more information on member sites.

Who can use the service?
St. Angela’s College is a full eduroam participant offering both:
•   A service for St. Angela’s staff/students wishing to use eduroam in other eduroam enabled institutions
•   A service to visitors to St. Angela’s from other eduroam enabled institutions who wish to connect to the St. Angela’s wireless network.

Visitors to St. Angela’s College:
Visitors must have their wireless clients configured to use WPA2 with AES encryption and have tested their authentication before arriving onsite. The ICT Help Desk does not provide support for visitors client configuration and visitors must contact their home institution for support.

St. Angela’s College Students and Staff:
The configuration has been tested and is supported on
•   Windows 10
•   Windows 8
•   Windows 7
•   iphone and ipad
•   Android
Window XP is no longer supported

The following are the details that you may need in order to verify compatibility of your wireless device, and to configure your wireless client to avail of the eduroam service on our campus:
Wireless network name (SSID): eduroam

Encryption levels supported:
•   AES (some wireless clients list this as an option under "WPA2" or "WPA2 Enterprise")
•   TKIP (some wireless clients list this as an option under "WPA" or "WPA Enterprise")

Authentication details:
Log-in credentials will be the same username/password as created for registration purposes. In addition to knowing your credentials, you may also need to explicitly configure your wireless client to allow your credentials to be conveyed securely to your home site. If any such configuration is needed, the relevant details are provided by your home site.

For St. Angela’s College Users only (Students and Staff):
To access eduroam you must enter your full domain name with your user ID
eg. or
Password hint:   begins with zZ_ _ _ _ _ _ _ _

Eduroam Automatic Set-up (Windows 7)

Eduroam Manual Set-up (Windows 7)

Student / Staff Email and Office 365

How do I access my Email?

Office 365 Education is a Microsoft Office 365 plan that is available FREE to current students and staff in St Angela’s College. This service will allow you to do the following at no cost:

  • Install the latest version of Microsoft Office (including Word, Excel, PowerPoint, etc.) on 5 PCs or Macs
  • Run Office apps on 5 tablets or phones running Android, iOS, and Windows
  • Get 1Tb of cloud storage on OneDrive
  • Use the online version of Microsoft Office on any computer. The online version of Microsoft Office does not install software on you device but uses a web browser to access the office applications online.
How do I set up my Email to my Android phone/tablet?
  1. From the Applications menu, select Email. This application may be named Mail on some versions of Android.
  2. Type your full email address, for example or for students this is:, and your password, and then select Next.
  3. Select Exchange account. This option may be named Exchange ActiveSync on some versions of Android.
  4. Enter the following account information and select Next.
    Domain\Username: Type your full email address in this box. If Domain and Username are separate text boxes in your version of Android, leave the Domain box empty and type your full email address in the Username box. 
    NOTE. Your username is your full email address.
    Password: Use the password that you use to access your college account.
    Exchange Server: Use for your server name.
  5. As soon as your phone verifies the server settings, the Account Options screen displays. The options available depend on the version of Android on your device. The options may include the following:
    Email checking frequency: The default value is Automatic (push). When you select this option, email messages will be sent to your phone as they arrive..
    Amount to synchronize: This is the amount of mail you want to keep on your mobile phone. You can choose from several length options, including One day, Three days, and One week.
    Notify me when email arrives: If you select this option, your mobile phone will notify you when you receive a new email message.
    Sync contacts from this account: If you select this option, your contacts will be synchronized between your phone and your email account.
  6. Select Next and then type a name for this account and the name you want displayed when you send e-mail to others. Select Done to complete the email setup and start using your account.
How do I set up my Email to my iPhone/iPad?
  1. If this is the first email account on the iPhone, tap Mail. Otherwise, tap Settings > MailContactsCalendars > Add Account.
  2. Tap Microsoft Exchange.
  3. Tap in the E-mail box and enter your full e-mail address e.g. or for students this is:
  4. Tap in the Username box and enter your full e-mail address again.
  5. Tap in the Password box and enter your password.
  6. Tap Next on the upper right corner of the screen. Your mail program will try to find the settings it needs to set up your account. Go to step 8 if your mail program finds your settings.
  7. If your iPhone can’t find your settings, tap in the Server box and enter and then tap Next.
  8. Choose the type of information you want to synchronize. By default, Mail, Calendar, and Contacts are all turned on. To turn off synchronization for a type of information, tap and slide the switch to OFF.
  9. Tap Save.
  10. If you’re prompted to create a new passcode, tap Continue and enter a numeric passcode. You’ll need to enter the passcode twice.
    Caution! If you tap Close, you’ll need to configure your passcode in the iPhone Settings application before you can view your information on your iPhone.
How do I install Office 365 on my personal device?

Log-in to your email via the Student Hub or Staff Hub on the College website and follow these three simple steps:

1.   Open Menu icon (top left)
2.   Click Office 365 →
3.   Click Install Office (top right)
I have attempted to log-in to Office 365 but my password is not accepted

Your username to log-in to office365 is your college full College email address, i.e.  
Check to make sure you are using the correct password (you can test this by attempting to log-in to Moodle. Your password may have expired in which case you can reset it here. If you continue to have difficulties accessing your Office 365 account, please contact the ICT helpdesk

What are eligibility requirements for Office365?

Students: You must be a fully registered student at St. Angela's College. Once you have completed your course we normally give students 4-5 weeks grace to access files and emails, after this you will not be able to access files or email.

College staff will have access to their account once they beging their employment. 

Can I install Office on to my MAC?

Office for Mac will only install onto Macs running OS 10.10 or higher. Devices running older versions will only be allowed download Office 2011 for Mac and this version is no longer available. Therefore, the recommended workaround is to upgrade your Mac to OS 10.10 or higher through the App Store.

(e-learning platform)

What is Moodle and how do I access it?

Moodle is the College's Learning Management System (LMS) also known as the e-learning platform, which allows for the sharing of learning materials, downloading of assignments and is another effective form of communication between students and academic staff. You will find Moodle on the Student Hub section of the website or by clicking 

How do I log-in to Moodle?

Your default Moodle credentials are:
Username:         studentID#
Password hint:   begins with zZ_ _ _ _ _ _ _ _

When I attempt to access my module on Moodle, I am asked for an enrolment key. What is this?

Some lecturers may set an enrolment key to protect their content, if your module requires enrolment key please contact the appropriate lecturer.

How do I submit my assignments/course work on Moodle?

In order to submit assignments, e-tivities or course work your lecturer must create a link with the module or course. Click on the link, browse to select your file and upload your course work file or assignment. If you have difficulty with this you should contact the lecturer in question.

What if I need to submit more than one file?

This is a setting that your lecturer must have enabled in the assignment upload by default only one file is uploaded. Please contact the lecturer for your subject if you have difficulty with this.

Can I use my mobile device (smartphone, iPad, tablet) to access Moodle?

Yes. Moodle provides a range of apps to access the e-learning platform. Go to for more information.

What about Account Security?

Protecting your online privacy is essential in avoiding identity theft and fraud. Criminals constantly look for clues online to get access to your accounts and information. These clues may be your date of birth, your mother's maiden name, your pets names, etc. which can all be used to impersonate you and possibly retrieve your passwords. Information is like money, value it and protect it.

Do not share your password with anyone. Staff at St. Angela's College will never ask for your password, we will provide you with assistance on how you can change your own password or text you out a new password. We will never ask for your password via email or over the phone.

Protecting your online privacy is essential in avoiding identity theft and fraud. Criminals constantly look for clues online to get access to your accounts and information. These clues may be your date of birth, your mother’s maiden name, your pets names, etc. which can all be used to impersonate you and possibly retrieve your passwords. Information is like money, value it and protect it.
Be suspicious of any email with requests for personal information. Don’t share your log-in details with anyone. Use unique, long and complex passwords. You can change your passwords for most of your accounts at any time, see Can I reset my Password? 

If you recieve a fraudulent email, follow these important instructions:

  1. Do not click any links 
  2. Do not open any attachments  
  3. Do not enter any personal details on the fraudulent email or website
  4. Report the ’phishing’ email to ICT Services at the email
  5. Delete the email.

If you have responded to a potentially fradulent email, you should change your password immediately if you feel that your account has been compromised. Report the matter to ICT Services at . As your account was compromised you will likely start receiving large amounts of SPAM email. Do not open/reply to any of these emails. Delete these emails.

All users of computer facilities at St. Angela’s College have a responsibility to follow best practice in accordance with our ICT Policy.

What Technical Support is available?

As a current student or member of staff, ICT will take responsibility for ensuring that you can connect to Office 365 using your St. Angela’s College username (student or staff number). At present, ICT are not in a position to provide support on the installation and use of any of the services provided under Office 365. We would strongly recommend you ensure your device has the latest updates and is running a current web browser. It is also advisable to make a backup of any valuable data before starting to install Office, as unfortunately, ICT Services cannot take responsibility for any loss of data arising from use of Office 365. However, Microsoft has provided a number of web-based resources which you can avail of.
If you’re experiencing issues trying to install Office on your PC or Mac, see Troubleshoot installing Office 365
For help with installing Office applications on your phone or tablet, see Office 365 mobile setup help
For training guides and tutorials on using Office 365 Education, visit the Office Training Center

Accessing Resources off campus or on your phone or laptop.

St. Angela’s College implement security protocols for accessing college resources when you are off campus i.e at home or from your phone’s data.
The primary security protocol is Multi Factor Authentication or MFA.

Students and Staff are required to authorize any device or application that they use off campus using a combination of your username (email address), student password and a verification code(this will be text to you as required). The authentication lasts for 30 days per device or application before it expires and must be authorized again.

Here is an example of a user who is off campus but accessing college resources via the cloud portal:

Go to the following url:

Enter your email address and click Next (this is your first factor authentication).

Enter your password (this is your second factor authentication) and click Sign in

Click “No” for “Stay signed in?” 

You will then be text a 6 digit verification code input this the verify your device and authenticate for 30 days.

Logging into St. Angela's Cloud Portal

Go to the following url:
Log in with you student email and password.

Your student email is your student ID followed by

Click Next and enter your password

Click Sign in
On the “Stay Signed in?” page;

  • For College Devices select: No
  • For Personal Devices you can select either option, we advise you to click no for security purposes and regular input of your password will ensure it won't be forgotten.

    You should now be at the landing page for St. Angela’s Cloud Portal.

Tips for Remote Learning

Some helpful advice has been provided by the Teaching and Learning Forum at the following link:
10 Points to Remember when Learning Online

Tips when preparing for remote learning and online exams

Check Your Device:

  • You will need a computer or laptop device – don’t attempt to access or complete an online exam on a mobile phone.
  • If you are using a laptop, ensure it is plugged in or if that is not possible have it fully charged.
  • Do not wait until the last minute to check your device before you take your exams; if you experience technical problems they may take time to be resolved.
  • Make sure your computer is as up-to-date and stable as possible. This means making sure you are regularly running your software updates so that you don’t need to run or accept updates on the day of the exam
  • Ensure your browser is up-to-date and you have all software updates. Chrome or Firefox tend to be the most compatible with Moodle.
  • Close all windows/applications on the computer (including chat programs) and then launch a new window to login to Blackboard prior to your exam.
  • Ensure you have any specific software required for your exam.

Check Your Internet Connection:

  • Make sure you are using a reliable internet connection – ideally a wired connection.
  • If using Wi-Fi ensure you are in an area of your home with the strongest signal.
  • Reduce the Wi-Fi usage in your home while taking your exam.
  • Test your internet connectivity in advance of your exam.
  • Test your access to the Moodle and the assessment page.