COVID-19: Updates and information

Only essential on-site activities may continue on campus, in line with Level 5 measures in the National Framework for Living with COVID-19. These include:

  • Scientific research and development
  • Lab-based and practical tuition

All other teaching will be online for the rest of Semester 1.

Recent Updates

Level 5 update from University President

20 Oct 2020

As you are aware, last night the Government announced a set of new ‘Level 5’ measures in the National Framework for Living with COVID-19. They will come into effect from midnight tomorrow, Wednesday 21 October, and will be applied nationwide to reduce the spread of COVID-19.

The Level 5 measures designate higher and further education as essential insofar as on-site presence is required and such education activities cannot be held remotely.

Like all sectors of society, the Level 5 measures impact our university community. This is hard, but for all of you doing your very best to abide by the restrictions and advice – it makes a difference: keep doing what you’re doing, we’re very proud of you. Abiding by public health advice, we’ll get through this together.

University President, Professor Ciarán Ó hÓgartaigh, introduces some of the impact of Level 5 measures on our campuses.

Watch here.

Level 5 measures: The impact on our University

Based on the detailed advice to our sector in this regard, as before, we will continue with essential on-site activities, including:

  • Scientific research and development services
  • Educational activities where on-site presence is required, such as lab-based and practical tuition

Scheduled access to the Library will continue. We are mindful of the need for other on-site study space and will continue to provide such spaces, while avoiding congregation risk consistent with Level 5 measures.

The measures allow for the provision of necessary on-site support to meet the mental health and welfare needs of students. We are very mindful of the importance of these services at this time and we will work to make them available in adherence with public health advice.

Under Level 5, physical attendance at workplaces is only permitted for those providing and supporting the essential on-site activities outlined, where this cannot be delivered or supported remotely.

Travel to and from campus for essential on-site activities in adherence with public safety guidelines is permitted under Level 5 measures.

Campus accommodation will remain open to students and staff but with no visitors permitted. In line with Level 5, from Wednesday midnight students are asked to exercise within 5 kilometres of their accommodation and not visit other households.

Student Accommodation

We know that this is a challenging time for our students and their families, many of which include staff members. The introduction of enhanced measures at the start of the academic year greatly impacted our plans for blended teaching on all programmes and created difficulties for students, in particular those who had already booked accommodation in Galway and no longer needed it.

While the University is refunding students who no longer require on-campus accommodation at this time, we know that many students in privately rented accommodation off campus are faced with uncertainty. Last week, I joined with the Students’ Union to call on Galway’s landlords and student accommodation providers to follow the University and Menlo Park in refunding those students who no longer require accommodation in the city.

Our students contribute so much to the success and vibrancy of Galway. As we face the COVID-19 emergency together, we ask property owners to show care and compassion to our students in the face of unique challenges.

Supporting our Students

  • Are you living away from home? We need to ascertain how many of our students are still in accommodation in Galway in order to provide adequate supports and services to them. If you have decided to stay in Galway city, which is not your home address, we ask that you please complete our online form so that we can continue to communicate with you and provide support accordingly.
  • NUIG 50808 – Crisis Textline: If you are experiencing a crisis of any kind, there is no need to suffer in silence. NUIG 50808 is a free and confidential 24/7 text response service available to all NUI Galway students or staff members experiencing a personal crisis, such as in your relationships or finances, through loneliness, job loss, assault, high anxiety or low mood. By simply texting 'NUIG' to 50808 you will receive a reply within 5 minutes from a highly trained and motivated volunteer who will provide a warm listening ear and help you to find local supports and services.
  • Skills Week: This week is Skills Week and a number of virtual events and supports are available throughout the week to help you develop your skills and CV. Check out the full list here.
  • Got a question? We are continuing to update the Alerts page with up-to-date information on students’ questions, on topics from ID cards to study spaces. If you have a question that is specific to your programme, please email your programme coordinator directly. You’ll find a list of programme coordinators on www.nuigalway.ie/alert. For all other topics, if you can’t find the information on the Alerts page, let us know by filling in this form.

Virtual Conferrings

Thank you to those students who shared ideas on how to make our virtual conferring ceremonies more meaningful at this time. Our Conferring Office will begin issuing invitations to graduands this week with instructions on how to take part, how to submit photos and how to book robes in advance (should you wish to have them on the day). We are also exploring opportunities to connect graduands with their classmates on the day.

We understand how special graduation day is for our students and the importance you place on the coming together of friends and family to mark your achievement. We also understand how important it is for our students to be conferred with their degrees, so that they can progress with their career and further studies, in Galway, Ireland and around the world.

For obvious reasons, we cannot come together in person right now, but when it is safe to do so, we look forward to hosting a meaningful series of events for our graduates to meet up on campus. In the meantime, we look forward to celebrating your milestone as best we can as an online community.

Have your say on our Sustainability Strategy

This is the final week to give your feedback on the University’s draft Sustainability Strategy. Sustainability is one of our core values, and we want to ensure that as our university and society emerges and recovers from the COVID-19 crisis that we do so in ways that sustain our people, our university mission, our communities, our environment and our planet. You can read the draft Sustainability Strategy here and share your feedback through our online form or email it directly to sustainability@nuigalway.ie.

Today sustainability takes on a broader meaning. Sustaining our semester. Sustaining our research, which defines us as a university. Sustaining our university in its 175th year. Most importantly, sustaining ourselves, each other, our families and our community. Giving each other sustenance. Stay safe and well.

Symptoms, Positive tests, Close and Casual contacts: What do I do if...?

What do I do if… 

I experience symptoms:  

  • If you have any of the following COVID-19 symptoms - high temperature (38°C or higher), a cough, difficulty breathing, a change or loss of your sense of smell or taste – you must act quickly. Stay at home or isolate on campus. Phone the Student Health Unit on (091) 492604 or fill out their online screening form or phone your local GP. Describe your symptoms and follow the doctor’s instructions.  

I receive a positive COVID-19 diagnosis:  

  • The most important thing is to follow public health advice. You will need to self-isolate and your close contacts will need to restrict their movements.
  • Students should also contact the University confidentially (either by emailing COVID-19@nuigalway.ie or by phoning or emailing a lecturer or administrator). This will enable the University to offer support and to take any follow-up actions necessary to protect our university community.
  • Staff should also inform HR, or their line manager, by phone or email.

I discover my classmate has had a positive COVID-19 diagnosis: 

  • If you are a close contact of someone who tested positive for COVID-19, you need to get tested for COVID-19 and restrict your movements for 14 days – even if your test comes back negative. See the difference between a ‘close’ and ‘casual’ contact on the HSE website. 

I discover my housemate has had a positive COVID-19 diagnosis: 

  • You are considered a close contact. You need to get tested for COVID-19 and restrict your movements for 14 days – even if your test comes back negative. 

 

Update regarding Erasmus and International Student Exchanges and Placements

9 October 2020

With regret, the University has taken the difficult decision, in the context of the continuing challenges of COVID-19, to halt all outgoing mobility for NUI Galway students in Semester 2.

At every step since the start of the pandemic we have strived to facilitate student mobility wherever possible, carefully balancing our academic mission with student welfare. At this juncture, however, in light of long-term uncertainty and safety issues surrounding international public health and travel, we must take measures to ensure that we can exercise fully our duty of care to our students.

We know that this will come as a great disappointment to many students, as it does to all of us. The decision is in the best interests of students, and we hope that having this clear information now will make it easier for our students and their programme coordinators to arrange alternative pathways through their degrees. These alternatives have been in planning for some time, and further information will be provided to those affected by the relevant Schools or Programme Directors as appropriate.

See also International Office FAQs here.

As we all continue to adapt to the implications of COVID-19, we are encouraging our students not to give up their enthusiasm for international experiences, since exciting opportunities will surely open up again at future points in their education and career.

 

Campus Login, Student Email, Blackboard - check out our user guides

Activating your campus account - how to set up your student login and password

New students need to activate their campus account so that they can log in to important university systems and services, like Blackboard and student email.

Blackboard User Guide - how to use our virtual learning environment

Blackboard is NUI Galway's virtual learning environment, where students can access information about their programme, modules and timetables, view notes and video/audio recordings from lecturers, participate in live online webinars, log attendance at lectures, contact their lecturers, and more.

Blackboard is particularly important this semester, considering the amount of teaching and learning that will be delivered online.

If you are new to Blackboard - or if you need a refresher - check out our two Blackboard guides:

Student Email - how to access your NUI Galway email account

It is important to check your @nuigalway.ie email account regularly for up-to-date information from your lecturers, School offices, student services and COVID-19 alerts.

See how to log in to your NUI Galway email account at:

COVID-19 Access to Campus & Cleaning Protocols

Important Contacts

Contacting your Programme Coordinator or College/School Office

Query about how your programme (course) is being delivered this semester? You should email your programme coordinator directly (see details below)

General enquiries about student administration, attendance, leave of absence, etc.? Please email or phone your College, School or Discipline Office.

College of Arts, Social Sciences and Celtic Studies:

  Find an email address for your Programme Coordinator here

 College of Business, Public Policy and Law

  Find an email address for your Programme Director here: College of Business, Public Policy and Law Programme Director contacts, Oct 2020

  • College Office - undergraduate student enquiries should be directed at School Offices below. All other College enquiries - cbppl@nuigalway.ie / (091) 492988
  • J.E. Cairnes School of Business and Economics Office - general enquiries to business@nuigalway.ie / (091) 492612
  • School of Law Office - general enquiries to law@nuigalway.ie / (091) 492389
  • Shannon College Office - general enquiries to adrian.sylver@nuigalway.ie / (091) 497205

College of Medicine, Nursing and Health Sciences

  Find an email address for your Programme Coordinator here

  • College Office - general enquiries to cmnhs@nuigalway.ie
  • School of Health Sciences Office - TBC
  • School of Medicine Office - TBC
  • School of Nursing and Midwifery Office - TBC

College of Science and Engineering

  Find an email address for your Programme Director and Coordinator here: College of Science & Engineering Programme Coordinators, Oct 2020

Contacting Student Services and Supports

Jump to:

 

ACADEMIC WRITING CENTRE: remote service due to resume 15 October

  • ·         Please check back for contact details

 

ACCESS CENTRE: remote service, contact via email / phone / MS Teams

Current registered full-time Mature Students:

HEAR / Access / FE Undergraduates

Please contact us with any concerns that you may have as we approach exam time.

Please be reassured that the access team are here to help where possible. Staff are still working remotely to ensure that students are assisted and supported where possible. We are not in a position to monitor voice messages and please be aware that staff have limited access to emails. We will respond to your query as soon as is possible. If you need to contact a member of staff urgently in the Access Centre, please email access@nuigalway.ie

Diploma in Foundation Studies Students SFD1 & SFD8

  • Details of virtual coffee mornings and contacting me are available on your Announcements on Blackboard Collaborate.

Queries from Prospective Mature Students interested in Full-time Undergraduate Study:

 

ACCOMMODATION & WELFARE: remote service, contact via email / phone

  • The Accommodation and Welfare team assist you to find advice and support on accommodation and financial matters.
  • The staff will continue to support students remotely during normal working hours. To contact us in Accommodation and Welfare please click here.
  • We are available from Monday – Friday (10 am – 12.30 and 14.30 – 16.00)

 

CHAPLAINCY: remote service, contact via email / phone 

  • The Chaplaincy service offers pastoral care, welfare support and spiritual guidance to the students and staff of NUI Galway.
  • The Chaplaincy Service is available to support students and staff remotely during normal working hours and outside of working hours, when required. The Chaplaincy Office on 6 Distillery Road is closed at present. However, we are available to continue to meet students to deal with an urgent or emergency situation. We can be contacted as follows:

Fr Ben Hughes, Chaplain

E: ben.hughes@nuigalway.ie

T: 087 203 7538

Jimmy McGovern, Seas Suas Manager

E: jimmy.mcgovern@nuigalway.ie

T: 083 062 6898

 

CAREER DEVELOPMENT CENTRE: remote service via email / phone

The Career Development Centre aims to provide a quality career guidance and information service focused on facilitating and empowering you to manage your own career development and make effective career transition.

Staff from the Career Development Centre are available to talk to students, academics and employer partners via email and phone during standard working hours. We are not in a position to monitor voice messages but will respond to your contact as follows:

 

COUNSELLING: remote service, set up appointment via email

  • You can consult with a member of the NUI Galway counselling service for any issue. We provide skilled listeners who have experience dealing with all the challenges students encounter
  • NUI Galway Student Counselling is continuing to operate, remotely online or by phone.
  • For enquiries or to set up an online/phone assessment please email: counselling@nuigalway.ie
  • If you are in crisis or at serious risk of self-harm contact the following supports:

    • Your own GP or local A&E Emergency Department 
    • University Hospital Galway Emergency Department: (091) 544544  
    • The Samaritans: 116 123   
    • Pieta House: 1800 247 247  
    • Text 'NUIG' to 50808 to access 24/7 crisis text support: More info here 

 

DISABILITY SUPPORT SERVICE: remote service via email and MS Teams

Contact the Disability Support Service and access disability related support remotely via email and MS Teams.

•  If you are a student who is already registered with the Disability Support Service, you can email your Disability Advisor (as detailed on your LENS report)

•  If you are a student who is already registered with the Disability Support Service, and you require assistive technology support, you can email your Assistive Technology Officer

•  If you are a student who wishes to register with the Disability Support Service, you can complete our online registration form

•  For all other disability support related queries, please email disabilityservice@nuigalway.ie.  Please note that there may be delays in responding to emails, as we are receiving a high volume of emails at present. However, we will do all that we can to keep such delays to a minimum.

 

FEES OFFICE: remote service via email

The Fees Office reception desk is closed due to COVID-19 protective measures and we are working remotely.

For Fee information see www.nuigalway.ie/fees or to contact us please email fees@nuigalway.ie, including your CAO / NUI Galway student ID number

 

INTERNATIONAL OFFICE: remote service via email/phone

The International Office reception is currently closed due to COVID-19 protective measures.

Please find email and telephone contacts on the International Office website

 

LIBRARY: on-campus service with booking requirement

Library access is on a planned and regulated entry basis, avoiding congregation risk. The James Hardiman Library remains open to users from 8.30-8pm, Monday to Friday, Saturday 08:30-17:30 and Sunday 10:00-17:30. Please note the need to reserve a seat in advance to gain admission, using the Seat Booking system. If you wish to borrow any books, please order these via the Click and Collect service. To request a journal article or book chapter and receive it electronically you can use the Scan and Deliver service. Please see here for further details of services, and if you have any queries, please address these to library@nuigalway.ie.

 

SOCIETIES OFFICE & SOCSBOX: remote service via email / phone

SocsBox Virtual Help Desk Monday – Thursday, 2pm - 5pm & 6pm - 8pm at https://bit.ly/3cCWc2B

All society activity on campus is suspended until Áras na Mac Léinn reopens. However, Societies are running virtual events. The SocsBox is contactable by email:

Áras na Mac Léinn rooms, The Hub and Hub Central are currently closed.

 

STUDENT HEALTH UNIT: contact via email / phone, face-to-face consultations are still taking place, but only following initial phone assessment/triage

  • Students are not permitted to enter the Student Health Unit at present without first contacting the practice.
  • Arrange an appointment online now via this online form.
  • If you are experiencing COVID-19 related symptoms, please read the advice HERE.
  • This service is monitored from Monday to Friday ONLY. For Urgent queries please phone (091) 492604.

 

STUDENT REGISTRY HELPDESK: remote service via email / phone

Our physical Front Desk remains closed while COVID-19 protective measures are in place.

We are working remotely to assist students with Registration statements, Stamping of Forms, Address updates etc.

  • Student Registration Hotline: Contact us for all your registration queries at +353 91 493 999. Lines open Mon to Fri: 9am - 1pm & 2pm - 5pm, until 14 October.
  • Email queries: Please email askregistry@nuigalway.ie
  • Getting Forms Stamped: The stamping of forms is organised electronically. Please see how to submit forms for stamping here.

Virtual Events

Check out upcoming Virtual Events here

Key Updates

We would like to draw the attention of our University community to the following updates

Teaching and Learning in the coming weeks

28 September 2020

While many of you were looking forward to returning to the classroom and lecture hall, due to the enhanced public health protection measures introduced by the Minister for Further and Higher Education, Research, Innovation and Science in September, our on-campus teaching for the coming weeks will be limited to lab-based and practical tuition only. This means that the indicative schedules and programme timetables shared with you in September are now no longer up-to-date and staff across our Schools and Colleges have amended student timetables accordingly. Please look out for emails from your School with up-to-date information.

College round-up:

(For students taking modules from more than one College, please note the information relating to each College).

College of Business, Public Policy and Law:

  • All teaching in the J.E. Cairnes School of Business and Economics is now online. Any labs that may necessitate on-campus presence will not begin before week 4.
  • The School of Law is currently finalising a revised timetable for all programmes for synchronous content online, which will be issued to students shortly.
  • Students in Shannon College of Hotel Management received a revised timetable on Friday evening, which commenced this morning.

College of Science and Engineering:

  • All planned on-campus lectures and tutorials will move online for the period the special measures apply.
  • For the most part, laboratory sessions and practicals will take place on-campus as planned. 
  • There may be some additional changes at programme level. In these circumstances, Heads of School or Programme Directors will advise students accordingly via Blackboard as soon as possible.

College of Arts, Social Sciences and Celtic Studies

  • Practice-based modules and instruction remain on campus, utilising PPE as originally planned. All other teaching will be online.
  • Communications with students are via Programme Directors.

College of Medicine, Nursing and Health Sciences

  • Practical tuition, which includes laboratory and clinical skills sessions, to continue on campus as scheduled. 
  • Programme Directors/Year Leads will contact students on any amendments arising from the new measures.

Online teaching and learning

Students in Second Year onwards will be familiar with using Blackboard and have experience of accessing online teaching and learning from the last academic year.

For First Years, the Blackboard virtual learning environment is a totally new experience for most of you. Blackboard gives you access to information about your programme, modules and timetables, enables you to view notes and video/audio recordings from lecturers, to participate in live online webinars, to log attendance at lectures, to contact your lecturers, and more.

If you are new to Blackboard - or if you need a refresher - check out our two Blackboard guides:

Library access

Library access may continue on a planned and regulated entry basis, again avoiding congregation risk. The James Hardiman Library remains open to users from 9am-5pm, Monday to Friday. Please note the need to reserve a seat in advance to gain admission, using the Seat Booking system. If you wish to borrow any books, please order these via the Click and Collect service. To request a journal article or book chapter and receive it electronically you can use the Scan and Deliver service. Please see here for further details of services, and if you have any queries, please address these to library@nuigalway.ie.

Attending on-campus classes

For those of you attending lab-based and practical teaching sessions on campus, please remember to observe the control measures in place to protect you and those around you.

View our quick COVID-19 toolkit here.

Adhering to Public Health Advice

  • Act immediately on symptoms: The single most important step we can take is to act quickly on the first sign of symptoms. Download the HSE COVID-19 Tracker app and assess your personal health. If you notice a high temperature (38°C or higher), a cough, difficulty breathing or a change in your sense of taste or smell, stay at home or isolate on campus. Call the Student Health Unit or your GP immediately, and follow the doctor’s instructions. Avail of a free COVID-19 test, if required, and continue to self-isolate until instructed otherwise.
  • Socialise safely and call out reckless behaviour: Given the seriousness of this pandemic, we won’t hesitate in dealing with any breaches of public health guidelines in line with our Student Code of Conduct (which has penalties up to and including expulsion). In other countries, we’ve seen universities close as parties broke guidelines and spread COVID-19. I know most of our community want to socialise safely, but given the health dangers of actions that go against the public health advice, we will be invoking the code of conduct for any breaches. 

Stay up-to-date

Please continue to keep up-to-date by:

  • Checking your @nuigalway.ie email account regularly
  • Logging into Blackboard regularly
  • Downloading the NUI Galway and HSE COVID Tracker apps
  • Checking the Alerts page for updates

If you have a question that is specific to your module, e.g. regarding timetables, you should firstly make contact with your module coordinator. If you are having trouble finding the right contact details, please contact your College or School through the contact details on their web pages.

 

Keeping our Community Safe: A message to all students from Dean of Students, Professor Michelle Millar (24 September 2020)

Dear student,

I’m writing to welcome you to the NUI Galway campus, during these most extraordinary and challenging times. Every year I remind you that our first priority is your health and wellbeing. After the last six months, this has never been clearer to us all. I want to assure you that we have been working hard all summer to reopen the campus safely. Keeping each other safe is our shared responsibility and, with this deadly virus on the rise again, we have to work together like never before to keep COVID-19 at bay.

WHAT WE'RE DOING

  • In line with public health guidelines, teaching spaces are being laid out and managed in order to safeguard the health of students and staff.
  • The library, campus sports facilities and most restaurants and social spaces will be open and operating under public health guidance.
  • Signage, directional arrows and one-way systems have been installed throughout campus buildings to support safe social distancing. Take a look at some of the new signage here.
  • Hand sanitisers have been installed throughout the campus and sanitising wipes are available in all teaching rooms for students and staff to sanitise hands and work stations before use.
  • Face coverings are being provided to all students and staff for use when indoors on campus. See the Students’ Union website for details on where, when and how to collect your masks.
  • With support from the Higher Education Authority, we’re enhancing mental health and wellbeing support for students and providing additional student counsellors this year. Our Counselling, Chaplaincy, Pastoral Care and Student Wellbeing supports will continue to help students who encounter difficulties throughout the academic year.
  • For all First Years, my colleagues are phoning you, to welcome and introduce you to the University. 
  • With support from the Government, a laptop loan scheme will help disadvantaged students access technology. Around 800 laptops will be loaned to students through the Access Centre. See more details here.
  • Any student who is registered to stay in University-owned student accommodation will be entitled to a refund if they decide not to proceed with their booking due to having less time on campus than originally planned.

 WHAT WE NEED YOU TO DO

  • Follow the public health guidelines. We’ve created a short video to outline the basics.

  • Act immediately on symptoms: The single most important step we can take is to act quickly on the first sign of symptoms. Download the HSE COVID-19 Tracker app and assess your personal health. If you notice a high temperature (38°C or higher), a cough, difficulty breathing or a change in your sense of taste or smell, stay at home or isolate on campus. Call the Student Health Unit or your GP immediately, and follow the doctor’s instructions. Avail of a free COVID-19 test, if required, and continue to self-isolate until instructed otherwise.
  • Socialise safely and call out reckless behaviour: Given the seriousness of this pandemic, we won’t hesitate in dealing with any breaches of public health guidelines in line with our Student Code of Conduct (which has penalties up to and including expulsion). In other countries, we’ve seen universities close as parties broke guidelines and spread COVID-19. I know most of our community want to socialise safely, but given the health dangers of actions that go against the public health advice, we will be invoking the code of conduct for any breaches.  

IMPORTANT RESOURCES FOR YOU

Download these apps:

  • HSE COVID-19 Tracker app – to help alert you and others of close contacts with confirmed COVID-19 cases.
  • NUI Galway app – to help stay up-to-date on University news and services, and to receive important alerts
  • Blackboard app – to access information on your programme, online teaching and learning aids, and to log your attendance at lectures

Know your supports:

  • Alerts page – where you will find up-to-date and reliable information on the changes to campus life and our response to COVID-19
  • Student Supports – where you will find information on how to access accommodation and financial supports, counselling, chaplaincy, wellbeing and pastoral care services, career guidance, disability supports and more
  • Student Health Unit – where you will find details on how to seek free and confidential health advice

You will receive more detailed information on how your lectures will operate from your School, and we are all working together to bring you the best campus experience possible.

Know that we are all in this together, and are here to support you throughout the year.

Best wishes,

Michelle.

Professor Michelle Millar, Dean of Students, NUI Galway

Take a look around campus (21 September 2020)

Explore the new signage and safety measures on campus, and see how staff are adapting to the changes.

 


Temporary Road Restrictions / Closures in South Campus

In order to facilitate enhanced pedestrian travel throughout our campus, the University will be operating a number of temporary road restrictions throughout the academic year 2020/21 in the South Campus adjacent to the Arts/Science Building.

Please see further details and maps at: www.nuigalway.ie/buildings/service-helpdesk/engineering-infrastructure

Control Measures on Campus, inc face coverings, hygiene, cleaning, social distancing and apps

See information on the range of COVID-19 control measures on our Health, Hygiene and Travel page.