F.A.Q.

General questions - Students

As a Registered Student do I have a Canvas Account?

All University students get a Canvas account, you must be fully registered for the Academic year and your Canvas account will become available within 24 working hours.  If your account is not available 24 working hours after you are registered contact the Library & IT Service Desk.  Check that your status in your Registration portal is “Registered” – see image below.  If you are not fully registered go to the Registration Website for further information.

I forgot my password what should I do?

The Campus Account  password is used for accessing Canvas. If you have forgotten your Campus Account:

• Go online to Self-Service Password (SSPR) webpage and follow the instructions. You must be registered for MFA to use the SSPR utility.

When will I see the Courses/Modules I have registered for?

Your Courses/Modules will be visible on your Canvas account within 24 working hours* of registering for them. If your module is not available 24 working hours* after you have registered for them contact the Library & IT Service Desk.

I have changed my modules, when will my Canvas Account update?

Old/obsolete modules are removed from your account every Friday and your account should be up-to-date when you log in on Monday.  If your old/obsolete modules are still displayed after a week you need to let the Library & IT Service Desk know by logging a ticket.

Can I use the Canvas App?

Students can download the Canvas Student App on compatible Android and Apple iOS devices from Google Play Store and Apple App Store.

Browser and Mobile App Compatibility:

• Android 8.0 or later.
• iOS 15.0 or later.

App Guides are available:

• Canvas Student Android Guide.
• Canvas Student iOS Guide.

Students can also log in to Canvas using a mobile device browser.  Canvas is responsive and therefore easy to use on a mobile device browser.

Where can I get further Canvas Support?

• As part of the Canvas VLE, University staff and students have access to online help and a 24/7 support helpline for any issue with the Canvas VLE (what is known as 'Tier 1' type queries). To access Canvas support, please click on the “Help” navigation button in the VLE.
• Additional Canvas Guides are available from the Canvas community.
• Canvas Tips provides contextualised help within the VLE.  Canvas Tips can be accessed on the “Help” navigation button or by clicking the “I” button in the VLE‌

Known Issues

Current Issue with the latest version of Safari

We have received calls from Students uploading assignments on a Mac using Safari.  There is an issue with the latest version of Safari and we recommend that you use the Chrome browser when uploading an assignment in Canvas.