Web Services

Web Site Hosting

Web site hosting is the hosting of Web content on NUI Galway’s central Web servers (www.nuigalway.ie). The service is a highly available clustered solution using the latest technology. The service supports/hosts:

  • Officially branded NUI Galway Web sites
    • Web pages (HTML and PHP)
    • Optional MySQL Database 
    • Content Management System
  • Non-branded official Web sites
    • Web pages (HTML and PHP)
    • Optional MySQL Database  
    • SFTP access
  • Domain hosting

Who can use the service?

The main focus is to provide the basis for a Web presence for NUI Galway organisation units, but the hosting of other, NUI Galway-related Web sites, can also be requested by NUI Galway staff.

Availability

  • Hosted Web sites are available 24x7 

Prerequisites required for the service

The Web site must be authorised by the Head of Unit.  The Head of Unit must also assign a Web Administrator for the Web site.

Setup instructions for users

Request must be logged by contacting the Service Desk (Tel. x5777 eMail servicedesknuigalway.ie).      

Related University ICT policies

Web Support Service

A Web support service is applied to the use and management of officially branded NUI Galway Web sites that are hosted on the University’s Web site hosting service. Support covers the creation and management of Web content using the University’s Content Management System (CMS).

Who can use the service?   

The support service is only available to University Web site administrators who use the official Web publishing template and CMS.

Availability

  • Content Management System is available 24x7 
  • For support queries, contact the Service Desk from 09:15 to 17:00 (Monday – Friday) 

Prerequisites required for the service

The Web site must be authorised by the Head of Unit. The Head of Unit must also assign a Web Administrator for the Web site. Verify if there is a need for a new Web site or if the content can be added to existing department’s Web site.

Training

CMS training is provided by Web Services via an on-demand course.  A self-help resource is also available, complete with FAQs, working examples, browser tools, and interactive demonstrations.

Setup/Support instructions for users

  1. Request a New Web site 
  2. Request a New CMS Account 
    Contact the Service Desk (Tel. x5777 eMail servicedesknuigalway.ie ) to request a new account to edit a Web site or to reset a forgotten password. 
  3. Support request 
    Support tickets must be logged by contacting the Service Desk (Tel. x5777 eMail servicedesknuigalway.ie).  See Helpdesk FAQ's on Web - Web Editing Support (for internal viewing only).  

Troubleshooting Tips for users

For faster problem resolution, we recommend you check the Self-Help site's Troubleshooting Checklist, FAQs, and working examples before logging a support ticket.
Support tickets must be logged by contacting the Service Desk (Tel. x5777 | eMail servicedesknuigalway.ie).

Related University ICT policies

 

Web Site Add-ons

To request any of the add-ons please contact the Service Desk

Internal Directory
An internal directory allows you to create Web pages or upload documents that are restricted to internal/on campus viewing only.  To request an internal directory, log a ticket with the Service Desk.  

MySQL Database
The MySQL database is administered using the PhpMyAdmin  Web interface.  Request a MySQL database by logging a ticket with the Service Desk

Password Protected Folder
A password protected folder allows you to create Web pages or upload documents that are password protected.  These Web pages or documents can only be accessed with the correct username and password.  Request this add-on by logging a ticket with the Service Desk

Getting Started

Each department / unit is responsible for its own Web content and must comply with the University policy.
Each department / unit should assign its own 'Web administrator' to edit & publish content. 

Content Management System

The university has chosen t4 Site Manager as its Content Management System (CMS) and ISS has the infrastructure and resources in place to enable and support that CMS (and no others).
All units and research groups, affiliated with NUI Galway, may request blank websites, which they can then build and maintain with this CMS*.
Please note: The resultant website will use the University’s Site Design, which is built into the CMS.

This service, complete with self-help resources, on-demand training, and full technical support, are all provided free of charge.

* The university's model for website creation and maintenance is for ISS to provide the CMS, Web Servers, Training, Documentation, Tools, and Support so that individual site owners can edit the site content themselves. It’s the same principle as with email, where ISS provides the infrastructure and editing software, and ensures the service is available 24x7, but does not edit people’s emails for them.

T4 Site Manager Course

ISS has created an on-demand training course that can be taken at any time, from anywhere.  The 3-hr course is split into small segments which can be viewed as your schedule allows.  If you don't complete the course in one session, the course system will remember what you watched, so that you can pick up from where you left off, next time.  
We recommend you watch all the segments in the order in which they are listed and perform all course tasks.

FAQs

Below are the answers to some of the questions new users often ask:


Can I change how my site looks?

Can I use my favourite CMS instead (e.g. WordPress)

Can I use my own site design instead of the university's?