General queries

Who should register with the Disability Support Service (DSS) at NUI Galway?


Support is available to students with a disability:
• Attention Deficit Disorder (ADD) / Attention Deficit Hyperactivity Disorder (ADHD)
• Autism Spectrum Disorder including Asperger’s Syndrome
• Blind/Visual Impairment
• Deaf/Hard of Hearing
• Dyspraxia/Developmental Co-ordination Disorder (DCD)
• Mental Health Condition
• Neurological Condition
• Physical Disability
• Significant On-going Illness
• Specific Learning Difficulty (including dyslexia or dyscalculia)


Why should I register with DSS?


Support is available to students with a disability and is granted on the basis of medical evidence.
There are many different kinds of supports available such as:
• Assistive Technology 
• Learning Support 
• Examination Accommodation 
• Personal Assistants 
• Academic Support


How can I register with the DSS? What do I need?


1. To register with the Disability Office you must provide verification of your disability, which can either be an Evidence of Disability Form Evidence of Disability Form Evidence of Disability Form Evidence of Disability Form or a Medical Report .
2. All students must complete this online registration form to register with the Disability Office. This online form will only take about 5 minutes to complete.
3. The third step is to meet with a member of the Disability Support Service team who will carry out a full needs assessment.
Visit the How to Register page for more information.

What happens during a needs assessment?

A needs assessment is a meeting with a member of the Disability Support Service to discuss what reasonable accommodations you may need to achieve equity of access to teaching, learning and assessment in third level. Every student who registers with DSS has an individual needs assessment meeting to consider the best combination of supports to meet your needs. Supports may include learning support, assistive technology and examinations accommodations.
The outcome of the needs assessment meeting is summarised in your Learning Educational Needs Summary (LENS. You can request a meeting to review your LENS if your wish to discuss changes to it.

Do I need to re-register with the Disability Support Service (DSS)? 

No, once a student has registered with the Disability Support Service, registration remains in place for the duration of their studies.

I am studying at Shannon College of Hotel Management and have a question about the reasonable accommodations I had last year.

Contact Gwen Ryan who is the local disability support contact for the Shannon campus: gwen.ryan@nuigalway.ie

Do I need to send my LENS report to my lecturers?

Yes, it is your responsibility to send your LENS report to your lecturers/ course coordinator at the beginning of each semester. It might be easiest to send this in one email to all of them once you know their names and email addresses.

What can I do if I am unable to wear a face-covering on-campus?

It is expected that in the interest of maximising safety for all students and staff, face-coverings will be worn when on campus during the 2021/22 academic year.
Students who cannot wear a face-covering will need to provide a reason and request a letter of exemption. You should carry this letter with you when on campus and produce it if queried about not wearing a face-covering. Please fill out the form at the following link to request a letter of exemption: Application for face covering exemption (office.com)


Do I have the option of continuing to study remotely in the upcoming Academic Year?

NUI Galway is committed to maximising and optimising the on-campus experience for students for Academic Year 2021-22. Students are normally expected to attend in-person where teaching is scheduled to take place on campus.
In situations where students will miss time on-campus for reasons relating to COVID-19, the student must contact their Programme Director or Programme Coordinator to explain the situation and discuss study options. A medical letter will usually be required to support such requests.
The Disability Support Service cannot give permission for students to avail of remote study options. That decision is made by the Programme Director/Coordinator in consultation with the College Dean if necessary and will usually be based on the medical evidence supplied.
If you feel that you need to explore remote study options as a result of the impact of a disability, you should contact your Disability Advisor to discuss whether this is would be appropriate in your case.

What is the best way to contact my Disability Advisor?

The best way to contact your Disability Advisor is by emailing them directly. Your Disability Advisor’s name and contact details should be given at the bottom of your LENS report. Alternatively, you can contact our Administrators at disabilityservice@nuigalway.ie for Disability Advisor contact details.

I think I have dyslexia. What should I do? What if a student thinks they may have Dyslexia/Learning difficulty?

If a student thinks they have an issue with reading, writing and/or spelling the Disability Support Service may be able to offer you a screening for Dyslexia. This screening is a series of short tests the results of which should give an indication of whether they are ‘at risk’ of Dyslexia or not. Please note that the screenings ordinarily take place in Semester 2. Please contact the Disability Support Service for further information and updates.

Does the University need to know that I have a disability?

Yes, by disclosing your disability it means that you will be assisted in accessing appropriate supports and exam accommodations to help you complete your studies successfully. The decision to disclose is up to you, but if the DSS is not aware of your disability, it will be very difficult for you to access additional supports.

Can I request a review of my supports and accommodations?

If there has been a change in your disability/health condition, course requirements, or if the supports in place are no longer suitable, you can contact your Disability Advisor to request a review. Please note that the beginning of a new academic year is extremely busy for the Disability Support Service with new registrations, but we will do our best to meet your needs in a timely manner.

I am going on placement this year and feel that I may need additional support. What should I do?

You should contact your Disability Advisor to discuss your placement plans and any supports you may require.

I am due to go on Erasmus this year and I am unsure what is happening due to Covid 19 restrictions with travel. What should I do?

You should contact your course coordinator, Disability Advisor or the international office for advice on study abroad.

I am changing my course or progressing to postgraduate studies, do I need to contact the DSS?

Yes, you should contact your Disability Advisor who will update your LENS report with this information. You should forward your LENS report to the lecturers/course coordinator of your new course.

Due to health issues I have been advised not to come onto campus. Who should I contact about this?

Students are normally expected to attend in-person where teaching is scheduled to take place on campus.
In situations where students will miss time on-campus for reasons relating to COVID-19, the student must contact their Programme Director or Programme Coordinator to explain the situation and discuss study options. A medical letter will usually be required to support such requests.

 

FAQs Exam Queries:

What examination supports are available if I register with the DSS?

Exam accommodations are agreed during your needs assessment meeting with a member of the DSS team. The impact of your disability on the examination process is taken into consideration. Reasonable examination accommodations are put in place so you are treated fairly and equitable in the examination process.

How do I know where to go for my exams if I have examination supports?

  1. View your personal exam timetable.
  2. Always check the amendments for changes to the exam date, time or venue.
  3. If you do not have a personal timetable, you need to contact the Student Information Desk (SID) immediately and check if you are fully registered.
  4. You will see the main examination venues when you logon to view your timetable.
  5. If you have been allocated alternative exam venue you will be emailed details of the venue by the DSS.
  6. You will need to refer to your timetable to confirm dates and times.

If my module is being assessed by remote/online exam, can I still receive my recommended exam accommodations?

The reasonable accommodations recommended for a student registered with the Disability Support Service still apply for timed remote course assessment such as exams. However, you may find that some of these accommodations are not relevant while alternative arrangements are in place. 


Please contact your Module Leader to request that your relevant recommended exam accommodations are applied for your timed remote/online exam.


Who should I contact if I have difficulties getting my exam accommodations?

If you encounter any difficulty with ensuring required exam accommodations are in place, please contact your Disability Advisor by email only. You can find their contact details at the end of your LENS report. You may also email disabilityservice@nuigalway.ie with any disability-related queries or concerns.

What happens if I miss my end-of-semester exams due to illness?

If you missed a scheduled exam, please contact your College office as soon as possible. 

Can I change my examination accommodations?

You can make an appointment to meet a member of the DSS team to discuss your examination accommodation. In certain instances, additional medical documentation may be required to confirm a difficulty a student has. 

Please note: Every semester there is a deadline for new exam accommodation requests, or requests for changes to existing exam accommodations. Details of this date are available here.

After this date, any changes that relate to on-campus exam accommodations for end-of-semester exams will be applied for subsequent semester exam sessions, not the current semester.  

 

Downloads

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