QA417 Access Another Account

Requirement to Access Another Staff Computer Account


In the event of a member of the University requiring access to another colleague’s email or computer, Information Solutions and Services will facilitate this access on written application (email) from the relevant Head of that Department or Unit, in such cases where access is: “required and consistent with law, where there is reasonable evidence that violation of law or University policy may have taken place, or where failure to do so may hamper the University functioning administratively or meeting its teaching or research obligations.” (taken from the ICT Regulations).

In cases where access is facilitated to a staff member’s email or computer as outlined above, this access will be facilitated by means of the issue of a new password for that account or computer, and not the disclosure of the current password. The password will be issued to the Head of Department or Unit and it is their responsibility to communicate the new password to the relevant staff member.

Where a staff member has access to Core Portal, this access will be disabled following the Head of Department or Unit password reset request.  The impacted staff member will need to contact the Library and IT Service Desk to get Core Portal access restored.