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About Us

Information Solutions & Services

‌The Information Solutions and Services Department provides a comprehensive range of IT services for students and staff at NUI Galway.  The department continues to review and change its structure and processes to reflect the needs of the University. The current management level organisation chart for the department is provided here.

The departments approach to service development and delivery is based on IT industry best practice (ITIL for service management and PRINCE2 for project management). The department continues to develop skills across all staff in the department,   in order to improve our ability to meet our customer requirements.

The website provides information on how to access /use these services. We hope that customers can use the website as a quick and easy method of answering queries. If you do not find what you are looking for on the website, then please call to the Library and IT service desk or email the Service Desk. We welcome feedback from students/staff on any aspect of the services which we provide. You can do this by contacting the Service Desk.

The Library and IT Service Desk is located in the foyer of the James Hardiman library provides a face to face contact point for staff students with regard to Library and IT services.  ISS work with the Service Desk to resolve issues for staff/students.

Please take the time to read the ICT Regulations to ensure you are familiar your responsibilities when using University IT resources.