Message from the Director

 

The Information Solutions and Services Department provides a comprehensive range of IT services for students and staff at NUI Galway.  The department continues to review and change its structure and processes to reflect the needs of the University. The current management level organisation chart for the department is provided here.

The department has developed at IT strategy for the University 2014-2020.

The strategy will enhance the IT support of the University through focused programmes to address the needs of the University. This will be supported by a University IT Planning and Priorities committee chaired by the Registrar and Deputy president.

The departments approach to service development and delivery is based on IT industry best practice (ITIL for service management and PRINCE2 for project management). The department continues to develop skills across all staff in the department,   in order to improve our ability to meet our customer requirements.

The website provides information on how to access /use these services. We hope that customers can use the website as a quick and easy method of answering queries. If you do not find what you are looking for on the website, then please call to the Library and IT service desk or email the Service Desk. We welcome feedback from students/staff on any aspect of the services which we provide. You can do this by contacting the Service Desk

The Library and IT Service Desk is located in the foyer of the James Hardiman library provides a face to face contact point for staff students with regard to Library and IT services.  ISS work with the Service Desk to resolve issues for staff/students.

I would like to remind all staff/students of their responsibilities when using University IT resources. Please take the time to read the ICT Regulations to ensure you are familiar with same.

 I welcome feedback which you have on our services and can be contacted  by phone  (091 493607) or email.  I look forward to hearing from you.

Seán O'Farrell
Director Information Solutions and Services