Contact Us

Service Desk


The Service Desk provides first level advice and support to students and staff on both Library and IT services.  The Service Desk located on the ground floor of the James Hardiman Library, (view map).  See our opening hours and drop by.

Staff at the Service Desk can assist with your queries on the following topics –

  • User ID / Passwords – Campus, email and Library Accounts
  • Book Loans – Issuing and Renewals
  • Printing / Copying / Scanning
  • Support for NUI Galway Email (Student & Staff) 
  • WiFi Access (NUIGWiFi / eduroam) Blackboard queries
  • Training on how to use the Library
  • Software
  • Finding and using print and online information resources
  • Information on Library and IT Services

Or to raise a support request, please login to the Service Desk Ticketing System

Service Desk Ticketing System

The Service Desk Ticketing System is available online both on and off-campus  

The login screen appears as follows:


Students login using their Campus Account credentials.

Staff login using their Campus Account credentials

After login, the first screen that appears is entitled Help Request.

If you experience difficulties logging in to the Service Desk Ticketing System, please see our Service Desk Ticketing System F.A.Q.

ISS Administration

Staff Computer Scheme is operated through the ISS Administration Office, Information Solutions and Services ext 2419

NOTE: General User enquiries from staff and students should be directed to the Service Desk

Drop In

The Library & I.T. Service Desk is located in the foyer of the James Hardiman Library

drop by

click on the Campus map to find us

Go Online

email us at

or go online to the
Service Desk Ticketing System


Ext. 5777

T 091 495777