External (E) account

Available to users on campus who have a legitimate requirement for access to email/computer resources and have no NUI Galway staff ID number. It is not appropriate for anyone awaiting a staff ID number - please refer to  advice for new staff

The account provides access to:

To request an account, the Head of School or Unit can log on to the Service Desk Ticketing System and create a ticket under the following category.  Request E account

 Please provide all the requested information. Note in the absence of the Head of School or Unit a permanent member of staff can log the ticket with an approval email from the Head of School or Unit .

Please note the following regarding External (E) accounts:

  • It is the responsibility of the Head of School or Unit to notify ISS when an External (E) Account is no longer required.
  • External (E) Accounts may be reopened should the user be redeployed within NUI Galway.
  • External (E) Accounts remain accessible up to the End Date supplied on the E Account ticket - they should be renewed annually if required on or before the disable date of 29th July.
  • An External (E) Accounts is only for users who are not on / or going on to the NUI, Galway payroll system.
  • An External (E) Account is not available to students (including temporary visiting students from other institutions).
  • The External (E) Account ID & Email Address remains with the User should they return or be re-deployed within NUI Galway.

Renewal and extension of E accounts

The Head of School or Unit authorisation is required to renew or extend an E account. Please log a ticket through the Service Desk Ticketing System under the following request type:

Renew e accounts
Within the ticket  please attach the authorisation email from the Head of School or Unit.